Please note the following exceptions to our return and exchange policy:
- Items must be returned in their original, undamaged packaging.
- Items returned must be unused and show no visible signs of wear or use.
To initiate the return or exchange process, please proceed as follows:
- Log in to our Poreturns detail online using your email address and order number.
- Choose the ordered products you wish to return or exchange.
- Follow the instructions you will receive via email
- Return all items in question
✔ Your refund will be processed within 7 days of receiving the item.
✔ You will be responsible for return shipping after 14 days.
✔ If the package is lost during the return, no worries, by providing us with your proof of deposit, LittleJY will reimburse you and take care of the steps with the Post Office to find your package.
✔ If the returned package or product is damaged, a fee proportional to the deterioration suffered by the product will be deducted from the refund.
✔ If an item was offered as part of a promotion when you placed your order, you must also return it. In the event you wish to keep it, the price of the item will be deducted from the refund.